Return & Refund Policy

At Valtin Herbal Pvt. Ltd., customer satisfaction and product safety are important to us. Due to the nature of herbal and wellness products, certain restrictions apply to returns and refunds.

1. Return Eligibility

A return or replacement may be considered in the following situations:

  • Wrong product delivered
  • Product received in damaged condition
  • Product received with a broken or tampered seal
  • Product missing from the order
  • Expired product received

Customers should contact us within 48 hours of delivery to report such issues.

2. Products That Cannot Be Returned

For hygiene, safety and quality reasons, we generally do not accept returns for products that have been:

  • Opened
  • Used
  • Consumed
  • Partially consumed
  • Tampered with
  • Damaged after delivery due to customer handling

Returns due to change of mind, personal preference or incorrect selection may also not be accepted for herbal products.

3. Damaged or Tampered Products

If you receive a damaged, leaking or tampered package, please contact us immediately.

To process the complaint, we may request:

  • Order number
  • Photographs of the outer package
  • Shipping label
  • Product photographs
  • Photographs/videos showing the damage or tampering

This information helps us verify the issue and determine the appropriate resolution.

4. Wrong Product

If we have delivered a product different from the product ordered, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement or eligible refund.

5. Expired Product

If an expired product is delivered, please contact us immediately with the order details and photographs of the product showing the expiry information.

After verification, an eligible replacement or refund may be provided.

6. Refunds

If a refund is approved, it will generally be processed through the original payment method used for the order, where technically possible.

The time taken for the amount to reflect in the customer's account may depend on the payment gateway, bank or financial institution.

7. Replacement

Where applicable, we may offer a replacement instead of a refund.

Replacement availability will depend on product availability and verification of the reported issue.

8. Cancellation

Order cancellation requests should be made as soon as possible after placing the order.

Once an order has been dispatched or handed over to the courier, cancellation may not be possible.

9. Refund Not Applicable

Refunds may not be provided where:

  • The product has been opened or used
  • The product has been consumed
  • The product has been damaged after delivery due to customer handling
  • The customer provides incorrect or incomplete delivery information
  • The return request is made after the applicable reporting period
  • The issue cannot be verified where verification is reasonably required

Nothing in this policy is intended to restrict any rights available to consumers under applicable law.

10. How to Contact Us

For return or refund requests, please contact:

Valtin Herbal Pvt. Ltd.
Pharma Arcade, Dumartari, A-07
Raipur, Chhattisgarh, India

Phone: +91 9302341119

Please keep your order number and relevant product/package photographs available when contacting us.