Shipping Policy
At Valtin Herbal Pvt. Ltd., we aim to ensure that your order reaches you safely and on time.
1. Order Processing
Orders are generally processed after successful order confirmation and payment authorization.
We make reasonable efforts to dispatch orders as quickly as possible.
2. Delivery Timeline
Our standard delivery timeline is:
Within 7 days from order confirmation/dispatch, subject to the destination and courier service.
Delivery timelines may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Operational disruptions
- Natural disasters
- Other circumstances beyond our reasonable control
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before the order is completed.
Shipping charges may vary depending on order value, destination and applicable delivery conditions.
4. Order Tracking
Where tracking information is available, customers may receive tracking details through the contact information provided during checkout.
Customers are requested to ensure that their mobile number, email address and delivery address are accurate.
5. Incorrect Address
Customers are responsible for providing a complete and accurate shipping address and contact number.
If an order is returned because of an incorrect or incomplete address, non-availability of the recipient or repeated delivery failure, additional shipping charges may apply for re-dispatch, where applicable.
6. Delayed Delivery
While we aim to deliver orders within the stated timeline, delays may occur due to courier issues, weather, holidays, regional restrictions, technical problems or other circumstances beyond our control.
If your order is significantly delayed, please contact our customer support team.
7. Damaged or Tampered Package
Please inspect the package at the time of delivery.
If the package appears visibly damaged, leaking, opened or tampered with, please avoid accepting the shipment where possible and contact us immediately.
For damaged products, customers may be requested to provide photographs/videos of the package, shipping label and product condition to help us investigate the issue.
8. Wrong or Missing Product
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.
We may request order details and supporting photographs/videos before processing a replacement or eligible refund.
9. Undelivered / Returned Shipment
If a shipment is returned to us because of an incorrect address, recipient unavailability or repeated delivery failure, please contact our support team.
Re-shipping may be subject to applicable additional shipping charges.
10. Contact Us
For shipping or delivery-related queries:
Valtin Herbal Pvt. Ltd.
Pharma Arcade, Dumartari, A-07
Raipur, Chhattisgarh, India
Phone: +91 9302341119
